Privacy Policy

Effective Date: 7th April 2026
Last Updated: 7th April 2026

Vision Trak Pty Ltd ("Vision Trak", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy applies to our website, services, and the VisionTrak mobile application (the “App”).

It outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect personal information that is reasonably necessary for our business functions and services, including:

  • Name and contact details (such as email address and phone number)

  • Company name and job title

  • Business contact information

  • Information submitted through enquiry forms or demo requests

  • Website usage data (such as IP address, browser type, pages visited)

  • Any other information you provide to us directly

In some cases, we may process operational data related to our services (such as asset GPS tracking or temperature monitoring data), where applicable to our customers. This data relates to tracked assets and not the user’s device.

2. How We Collect Information

We collect personal information in a number of ways, including:

  • When you submit a form on our website

  • When you contact us via email or phone

  • When you request a demo or proposal

  • When you engage with our services

  • Through cookies and analytics tools when you visit our website

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide requested information

  • Deliver and manage our products and services

  • Authenticate users and provide secure access to our systems

  • Communicate with you about updates, services, or relevant information

  • Improve our website, services, and user experience

  • Conduct marketing activities (where permitted by law)

  • Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors

  • Service providers (such as IT providers, cloud infrastructure, analytics platforms, and CRM systems)

  • Mapping and geolocation providers used to deliver application functionality

  • Professional advisers (such as legal or accounting services)

  • Government or regulatory authorities where required by law

We take reasonable steps to ensure that any third parties we work with handle your information securely and in accordance with applicable privacy laws.

We do not sell, rent, or trade personal or location data to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Understand how users interact with our website

  • Improve functionality and performance

  • Support marketing and advertising efforts

You can choose to disable cookies through your browser settings, although this may affect your experience on our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes implementing appropriate technical and organisational measures such as secure server infrastructure, authentication controls, and encrypted communications where applicable.

7. Data Retention

We retain personal and operational data only for as long as necessary to:

  • Provide our services

  • Support reporting and historical analysis

  • Meet legal and regulatory obligations

8. Access and Correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, or incomplete.

To do so, please contact us using the details below.

9. Overseas Disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

10. Marketing Communications

We may send you marketing communications where you have opted in or where permitted by law.

You can unsubscribe at any time by following the instructions in the communication or contacting us directly.

11. VisionTrak Mobile Application

This section applies specifically to the VisionTrak mobile applications (iOS and Android).

Nature of the App

The VisionTrak mobile application is a companion interface that allows authorised users to view and interact with data collected by VisionTrak tracking systems.

The App does not collect tracking data directly from the user’s mobile device. Instead, it retrieves and displays data that has been collected and transmitted to VisionTrak servers by dedicated tracking hardware installed in customer assets.

Account Information

Within the App, we collect:

  • User email address

  • Authentication and account-related data

This is used solely for login, account management, and secure access.

Location Data

The VisionTrak mobile application does not collect or track location data from the user’s device.

The App displays location data associated with tracked assets. This data is collected by VisionTrak tracking devices and transmitted to VisionTrak servers.

The mobile application retrieves and displays this information but does not use the device’s GPS or collect the user’s physical location.

The App does not collect location data in the background or foreground from the user’s device.

Data Displayed in the App

The App may display:

  • Asset location and movement history

  • Speed and journey data

  • Sensor data (such as temperature)

  • Operational status (e.g. ignition, activity)

Access to this data is restricted to authorised users associated with a VisionTrak customer account.

App Usage Data

The App may collect limited usage data (such as page visits and feature interactions) to improve performance and user experience.

This data does not include personal location data from the user’s device.

App Permissions

The App requires internet access to communicate with VisionTrak servers.

It does not request or access device location permissions.

Business Use

VisionTrak is designed for business and fleet management purposes.

Customers are responsible for ensuring their use of VisionTrak services complies with applicable laws, including any requirements relating to monitoring of vehicles or individuals.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Vision Trak Pty Ltd
Email: info@visiontrak.com.au
Phone: 1800 872 537
Website: visiontrak.com.au